Terms and conditions

Terms and conditions

1. Vendor
The vendor of the products in this webshop is:
Elisa Penttilä
Business ID: 3150068-1

Elisa Penttilä
Kotisaarenkatu 7 B 23
00560 Helsinki
+358 44 9494 981

2. Shipping
Shipping for standard products that are in stock is done within five (5) working days unless the product page indicates otherwise. The regular mailing day for orders is Wednesday. Products on backorder and customised products are shipped within 60 days unless the product page indicates otherwise or another time frame has been established with the customer.

Delivery times to Finland are as follows: lettermail to mailbox 4 working days, package to a Posti or Matkahuolto service point or Parcel Locker 3 working days. Delivery to European destinations takes 3-7 working days; to the rest of the world 7-14 working days (please note that due to unforseen delivery delays not related to the seller, delivery outside Finland cannot be fully guaranteed within these time frames).

The customer may also choose to pick up their purchase from the designer’s studio in Metsälä, Helsinki (Läkkisepäntie 20 A, 00620 Helsinki). Shipping fees are not charged for this delivery option; however, the pick up time needs to be agreed upon separately as the studio does not have regular opening hours. The customer will be notified by email once their order is ready for pick up.

3. Price
The total price of the product is visible in the vendor’s webshop. The total price includes VAT 24% (Finnish VAT) for consumers residing in the EU.

4. Shipping and other additional costs
Shipping costs are added to the total price of the goods. Standard shipping costs vary per item. Shipping costs and different shipping options (where available) are detailed on the basket page and at checkout.

Additional costs may occur to non-EU customers in the form of local import taxes and duties; the vendor is in no way responsible for these charges.

5. Payment
The consumer must complete payment before the goods are shipped.

6. Payment Service Provider 

Payments are processed by Verifone BlueCommerce (Verifone Finland Oy), an authorized payment institution. Verifone BlueCommerce processes payments in a secure manner and forwards the payments to the merchant. For reclamations, please contact the web store’s vendor. 

Verifone Finland Oy
Keskuskatu 1 A
00100 Helsinki
Business ID: 0943819-9

7. Payment options
The following payment methods are available for consumers residing in Finland:

Online banking: OP, Nordea, Danske Bank, Aktia, Handelsbanken, Oma Säästöpankki, POP Pankki, S-Pankki, Säästöpankki, Ålandsbanken

Mobile apps: MobilePay, Siirto

Credit cards: Visa, MasterCard

The following payment methods are available for consumers residing in other countries: Visa, MasterCard.

8. Exchanges
The customer has a right to exchange purchased, unused goods. The customer is only responsible for a decrease in value resulting from activities other than the normal handling of the product that is needed for verifying its size and use.

The exchange may be done for a similar item or another item of the same value. The customer is responsible for paying any price difference resulting from an exchange to goods of greater value than that of the original goods; a price difference resulting from an exchange to goods of lesser value than that of the original goods shall not be reimbursed to the customer.

The exchange must be done within one (1) month of the purchase. The exchange is also possible for a customer who has gotten the purchased goods as a gift; in this case the one month exchange period starts from the date when the gift’s recipient has received the goods.

The exchange may be done at the studio in Metsälä, Helsinki (Läkkisepäntie 20 A, 00620 Helsinki) upon reservation. Should the customer not be able to visit the studio in person, they must contact the vendor by email (info@elisapenttila.fi) or by phone (044 9494 981) to arrange the exchange. The customer is responsible for any shipping fees related to the exchange.

9. Cancellation rights
Products sold to a consumer (private person) through a webshop are subject to a 14-day cancellation period, within which the consumer may cancel the purchase for no particular reason. The 14-day cancellation period starts at the receipt of the purchased goods. Should the last day of the cancellation period fall on a Saturday or a bank holiday, the cancellation notice may be made on the first weekday following that date.

In order to use their right to cancel the purchase, the consumer must inform the vendor (Elisa Penttilä, Kotisaarenkatu 7 B 23, 00560 Helsinki, info@elisapenttila.fi) about the cancellation by email or by filling out a notice of cancellation on the vendor’s website. Returning the product without notification or simply not collecting the product from the post office is not sufficient when the customer wishes to use their right to cancel the purchase.

If the consumer has already received the purchased goods, she/he must return the goods to the recipient without delay, and at the latest within 14 days of sending the cancellation notice. If necessary, the consumer must provide proof that the goods have been returned within the time limit.

The consumer must cover the costs of returning the goods.

If the consumer cancels the purchase, the vendor refunds the payments which have been made in full, including original shipping costs (excluding any additional costs relating to a non-standard delivery option chosen by the consumer). Refunds are made using the same payment method as the consumer used when making the purchase, unless otherwise mutually agreed. In any case, refunding the payment will not incur any costs for the consumer.

The vendor withdraws from the reimbursements until the goods have been returned or until the consumer has provided proof that the goods have been returned within the cancellation period. Once the returned goods have been delivered to the recipient, a refund is issued to the consumer without delay, within 14 days of receiving the goods and at the latest. If the goods had not yet been delivered to the consumer, a refund is issued without delay, and within 14 days of receiving the cancellation notice at the latest.

The consumer may normally open and unpack the package to verify the features and functionality of the goods, and to examine the goods in the same way as one can in a shop without losing their right to cancel the purchase; the consumer is only responsible for a decrease in value that arises from the handling of the product beyond these activities.

10. Custom orders
When placing a customised order, the purchaser does not necessarily hold the right to cancel the purchase (such as described above). The purchaser will be informed of a possible right to cancel, or the lack of thereof, before the purchaser places and pays for a custom order.

11. Production defects
The vendor is responsible for production defects in the goods when it can be discerned that the flaw does not arise from the production methods and when the flaw impedes the usual usage of the goods. The products are handmade individually, so exact measurements, colours and/or patterns, among other qualities, may vary slightly in comparison with images in the vendor’s web shop. Such small variance will not be considered to be a defect.

The liability of the vendor for any defects in the goods and delays in delivery is limited to the price of the goods delivered.

12. Sales contract and governing law
This sales contract enters into force when the purchase is made and ends when the consumer’s cancellation period comes to end.

This sales contract is governed by Finnish law, including Finnish consumer laws.

13. Disagreements
If a disagreement concerning this contract cannot be resolved in mutual negotiations between the vendor and the consumer, the consumer may take the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en/index.html). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services (www.kkv.fi/en/consumer-advice/). The consumer may also make use of a web based forum (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show) in order to resolve the matter.

These terms and conditions of sale were originally drafted in the Finnish language. When these terms are translated into foreign languages, the Finnish text prevails in the event of a dispute.

Updated on: July 18, 2023.