Terms and conditions
The vendor of the products in this webshop is:
Business ID: 3150068-1
Kotisaarenkatu 7 B 23
+358 44 9494 981
Shipping for standard products that are in stock is done within 3 working days unless the product page indicates otherwise. Products on backorder and customised products are shipped within 15 working days unless the product page indicates otherwise or another time frame has been established with the customer.
Delivery times to Finland are as follows: lettermail to mailbox 4 working days; package to a Posti service point or Parcel Locker 1-3 working days. Delivery to European destinations takes 3-7 working days; to the rest of the world 6-14 working days (please note that due to the changes in transport routes caused by COVID19, delivery outside Finland cannot be guaranteed within these time frames).
The total price of the product is visible in the vendor’s webshop. The total price includes VAT 24% (Finnish VAT) for consumers residing in the EU.
4. Shipping and other additional costs
Shipping costs are added to the total price of the goods. Standard shipping costs vary per item. Shipping costs and different shipping options (where available) are detailed on the basket page and at checkout.
Additional costs may occur to non-EU customers in the form of local import taxes and duties.
The consumer must complete payment before the goods are shipped.
6. Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Business ID 2122839-7
7. Payment options
The following payment methods are available for consumers residing in Finland:
Online banking: OP, Nordea, Danske Bank, Aktia, Handelsbanken, Oma Säästöpankki, POP Pankki, S-Pankki, Säästöpankki, Ålandsbanken
Mobile apps: MobilePay, Pivo, Siirto
Credit cards: Visa, MasterCard, American Express
The following payment methods are available for consumers residing in other countries: Visa, MasterCard, American Express.
8. Cancellation rights
Products sold to a consumer (private person) through a webshop are subject to a 14-day cancellation period, within which the consumer may cancel the purchase for no particular reason. The 14-day cancellation period starts at the receipt of the purchased goods. Should the last day of the cancellation period fall on a Saturday or a bank holiday, the cancellation notice may be made on the first weekday following that date.
In order to use their right to cancel the purchase, the consumer must inform the vendor (Elisa Penttilä, Kotisaarenkatu 7 B 23, 00560 Helsinki, email@example.com) about the cancellation by email or by filling out a notice of cancellation on the vendor’s website. Returning the product without notification or not collecting the product from the post office is not sufficient.
If the consumer has already received the purchased goods, she/he must return the goods to the recipient without delay, and at the latest within 14 days of sending the cancellation notice. If necessary, the consumer must provide proof that the goods have been returned within the time limit.
The consumer must cover the costs of returning the goods.
If the consumer cancels the purchase, the vendor refunds the payments which have been made in full, including original shipping costs (excluding any additional costs relating to a non-standard delivery option chosen by the consumer). Refunds are made using the same payment method as the consumer used when making the purchase, unless otherwise mutually agreed. In any case, refunding the payment will not incur any costs for the consumer.
The vendor withdraws from the reimbursements until the goods have been returned or until the consumer has provided proof that the goods have been returned within the cancellation period. Once the returned goods have been delivered to the recipient, a refund is issued to the consumer without delay, within 14 days of receiving the goods and at the latest. If the goods had not yet been delivered to the consumer, a refund is issued without delay, and within 14 days of receiving the cancellation notice at the latest.
The consumer may normally open and unpack the package to verify the features and functionality of the goods, and to examine the goods in the same way as one can in a shop without losing their right to cancel the purchase; the consumer is only responsible for a decrease in value that arises from the handling of the product beyond these activities.
9. Custom orders
When placing a customised order, the purchaser does not necessarily hold the right to cancel the purchase (such as described above). The purchaser will be informed of a possible right to cancel, or the lack of thereof, before the purchaser places and pays for a custom order.
10. Production defects
The vendor is responsible for production defects in the goods when it can be discerned that the flaw does not arise from the production methods and when the flaw impedes the usual usage of the goods. The products are handmade individually, so exact measurements, colours and patterns, among other qualities, may vary slightly in comparison with images in the vendor’s webshop. Such small variance will not be considered to be a defect.
The liability of the vendor for any defects in the goods and delays in delivery is limited to the price of the goods delivered.
11. Sales contract and governing law
This sales contract enters into force when the purchase is made and ends when the consumer’s cancellation period comes to end.
This sales contract is governed by Finnish law, including Finnish consumer laws.
If a disagreement concerning this contract cannot be resolved in mutual negotiations between the vendor and the consumer, the consumer may take the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en/index.html). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services (www.kkv.fi/en/consumer-advice/). The consumer may also make use of a web based forum (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show) in order to resolve the matter.
These terms and conditions of sale were originally drafted in the Finnish language. When these terms are translated into foreign languages, the Finnish text prevails in the event of a dispute.
Updated on: October 5, 2021.